All orders must be paid for at time of booking. We accept Visa, Mastercard and Electronic Funds Transfers. All pricing is in Australian dollars.
2. Cancellation by Walker Before departure
Transport:
More than 7 days from departure date – a $10.00 cancellation fee applies on all individual tickets.
Less than 7 days before the booked departure date – 50% cancellation fee applies on all individual tickets.
Hire and Purchased items:
Full refunds are available for all purchased items if cancelled before your transport date and hired items there is a $10 cancellation fee on each item cancelled. No refunds are available after the departure date.
3. Altering your departure date:
If you need to alter your departure date, you may do this by contacting Overland Track transport during business hours via email at admin@overlandtracktransport.com.au or by phone on 0474 172 012. A departure date may only be transferred to another date within 24 months from the booked date, subject to availability. Tickets can be transferred to an new date, not to a another person.
In the event of early or late finishes on the track, your Lake St Clair to Launceston/Hobart ticket may be transferred free of charge to the date you finish (subject to availability) if alternative transport is arranged a 50% cancellation fee applies on all unused tickets. Please contact Overland Track Transport to confirm changes in your booking.
4. Evacuations/Turn Backs
A 50% cancellation fee applies to unused tickets if you need to abandon your walk due to ill-health, weather conditions, injury or personal circumstances. In these instances, stored luggage will be returned to a Launceston or Hobart CBD location or Cradle Mountain/Lake St Clair Visitor Centre at our earliest convenience. If you also have Lake St Clair to Launceston or Hobart tickets booked with us, we are able to transfer these tickets to our 3:00pm Cradle Mountain to Launceston service free of charge (subject to availability),
5. Closure of road access to the Overland Track
If road access to Cradle Mountain or Lake St Clair is closed due to weather conditions or events/accidents, alternative routes may apply effecting travel times. If there is no access to the National Park on any alternative route, your pre-purchased tickets will be transferable to future dates in the current and following seasons. Overland Track Transport is unable to provide refunds for any travel date that access to the Overland Track is closed and personal travel insurance is always recommended.
6. Closure of the Overland Track
If the Overland Track is closed by National Parks due to any reason, your pre-purchased tickets will be transferable to future dates in the current and following seasons. Overland Track Transport is unable to provide refunds for any travel date that access to the Overland Track is closed and personal travel insurance is always recommended.
7. Luggage Storage/Transfer
Luggage storage and transfer for passengers travelling to and from the Overland Track with us is available and charged at $10 per item (maximum 20kg per item, items over 20kgs will not be accepted), simply give your stored luggage to our driver when we pick you up in Launceston and it will be made available at Lake St Clair on your nominated date. Passengers travelling only one-way from Launceston to Cradle Mountain, luggage storage and transfers available for $40 per item (maximum 15kg per item) and will be made available at Lake St Clair on your nominated date and must be collected from our driver at 1:45pm on this date. Please note whilst every care is taken, we accept no responsibility and travel insurance is always recommended.
8. Hire Gear Items
• All hired items from Overland Track Transport require a deposit to be paid. This payment is separate to the hire charges and is to be made as a separate payment. A payment request will be emailed to you for the deposit total for the hired items and this payment must be made with a credit card.
• All hired items from Overland Track Transport must be returned on the nominated date at Lake St Clair between 1:45pm and 2:00pm to our Overland Track Transport bus waiting in the car park at Lake St Clair. These cannot be left at the Lake St Clair Visitor Centre or Cafe. If for any reason the responsible person who has hired the items is not able to return the Hire Gear Items on the nominated date, a replacement price charge will be processed on the supplied credit card.
• Any damages (beyond reasonable wear and tear) will be photographed and emailed to the responsible person in conjunction with a full replacement price charged to the supplied credit card.
• If any Hire Gear Items are not returned to Overland Track Transport by the agreed date, a full replacement fee will be charged to the supplied credit card.
9. Personal Locator Beacon Hire
All PLB’s hired from Overland Track Transport must be returned on the nominated date at Lake St Clair between 1:45pm and 2:00pm to our Overland Track Transport bus waiting in the car park at Lake St Clair. These cannot be left at the Lake St Clair Visitor Centre or Cafe.
• If for any reason the responsible person who has hired the items is not able to return the PLB on the nominated date, a replacement price charge will be processed on the supplied credit card.
• Any damages (beyond reasonable wear and tear) will be photographed and emailed to the responsible person in conjunction with a full replacement price charged to the supplied credit card.
• If the PLB is activated then Overland Track Transport will be notified by the Emergency Services to confirm that the activation is genuine. Overland Track Transport will presume all activations are genuine and will be treated as a life-threatening emergency.
• Overland Track Transport will notify the emergency contact persons listed on this document and alert them that the PLB carried by yourself has been activated and they will be given the contact details of the State Emergency Services for all further communication.
• If the PLB is activated for any reason other than a life-threatening emergency a full replacement fee will be charged.
• If the PLB is not returned to Overland Track Transport by the agreed date, a full replacement fee will be charged to the supplied credit card.
10. Environmental responsibility
All passengers must ensure that there is no littering from the vehicle at any time.
11. Code of Conduct
No passenger will behave in a way that may be a breach of the Passenger Transport Services Regulations 2013 or that may compromise the safety of the driver, other passengers or the safe operation of the vehicle. There is to be no alcohol consumed on the bus at any time.
12. Security of Personal Information
Overland Track Transport use a number of procedural, physical and technical safeguards, including access controls, secure methods or communication and back-up recovery systems to protect information from misuse and loss, unauthorized access, modification and disclosure.
Simplify your group transportation arrangements when arriving in Launceston to embark on the Overland Track with our newly introduced Launceston Airport Transfers. Not only does this service provide reliable transfers to your hotels and back to the airport, but it also facilitates the collection of hired or purchased items for your Overland Track adventure booked through Overland Track Transport.
Given the limited services available for groups traveling from Launceston airport to their CBD accommodations and back, Overland Track Transport is excited to introduce our Launceston airport transfer service for groups embarking on their Overland Track journey with us.
This service operates between the hours of 9:00am and 5:30pm, we offer assistance with your transfers to and from Launceston airport to your CBD accommodations. Additionally, during this time frame, you can conveniently collect any hired gear or purchased items from our driver that you have booked for your Overland Track adventure allowing you time to pack your extra items.
Fuel and many other items are also available to purchase on this service.
1 – 4
5
6
7
8 – 13
$100
$125
$150
$165
$175
This service does not operate on Sundays or Public Holidays.
Airport Pick-Up
Launceston Airport bus pick-up zone collection
Please book pick-up time at least 45 minutes after your estimated arrival time.
Collection of any items booked with Overland Track Transport and other items available to purchase on the bus including Fuel.
1st Pick-up 9:00am and last pick-up 5:30pm
Airport Drop-Off
Pick up from Launceston CBD accommodation to the Launceston airport bus drop-off zone. Outer suburb pick-ups also available at additional costs
Please book your pick-up time at least 1 hour 30 minutes before your departure time.
1st Pick-up 9:30am and last pick-up 5:30pm
Return Transfers
Save money by booking both transfers at the same time.
Transfers from the Launceston airport to your Launceston accommodation prior to you setting off to Cradle Mountain and return from the Launceston CBD to the Launceston airport after your Overland Track adventure.
Save 10% when booking return transfers.
If not all of your group are arriving at the same time, you will need to book seperate services. The above prices are for all group members travelling at the same time and we can offer up to 2 different pick-up/drop-off locations per group.
Accommodation discounts available once Transport is booked for the Overland Track, here is a list of our accomodation partners. DISCOUNTS
