All orders must be paid for at time of booking. We accept Visa, Mastercard and Electronic Funds Transfers. All pricing is in Australian dollars.
2. Cancellation by Walker Before departure
Transport:
More than 7 days from departure date – a $10.00 cancellation fee applies on all individual tickets.
Less than 7 days before the booked departure date – 50% cancellation fee applies on all individual tickets.
Hire and Purchased items:
Full refunds are available for all purchased items if cancelled before your transport date and hired items there is a $10 cancellation fee on each item cancelled. No refunds are available after the departure date.
3. Altering your departure date:
If you need to alter your departure date, you may do this by contacting Overland Track transport during business hours via email at admin@overlandtracktransport.com.au or by phone on 0474 172 012. A departure date may only be transferred to another date within 24 months from the booked date, subject to availability. Tickets can be transferred to an new date, not to a another person.
In the event of early or late finishes on the track, your Lake St Clair to Launceston/Hobart ticket may be transferred free of charge to the date you finish (subject to availability) if alternative transport is arranged a 50% cancellation fee applies on all unused tickets. Please contact Overland Track Transport to confirm changes in your booking.
4. Evacuations/Turn Backs
A 50% cancellation fee applies to unused tickets if you need to abandon your walk due to ill-health, weather conditions, injury or personal circumstances. In these instances, stored luggage will be returned to a Launceston or Hobart CBD location or Cradle Mountain/Lake St Clair Visitor Centre at our earliest convenience. If you also have Lake St Clair to Launceston or Hobart tickets booked with us, we are able to transfer these tickets to our 3:00pm Cradle Mountain to Launceston service free of charge (subject to availability),
5. Closure of road access to the Overland Track
If road access to Cradle Mountain or Lake St Clair is closed due to weather conditions or events/accidents, alternative routes may apply effecting travel times. If there is no access to the National Park on any alternative route, your pre-purchased tickets will be transferable to future dates in the current and following seasons. Overland Track Transport is unable to provide refunds for any travel date that access to the Overland Track is closed and personal travel insurance is always recommended.
6. Closure of the Overland Track
If the Overland Track is closed by National Parks due to any reason, your pre-purchased tickets will be transferable to future dates in the current and following seasons. Overland Track Transport is unable to provide refunds for any travel date that access to the Overland Track is closed and personal travel insurance is always recommended.
7. Luggage Storage/Transfer
Luggage storage and transfer for passengers travelling to and from the Overland Track with us is available and charged at $10 per item (maximum 20kg per item, items over 20kgs will not be accepted), simply give your stored luggage to our driver when we pick you up in Launceston and it will be made available at Lake St Clair on your nominated date. Passengers travelling only one-way from Launceston to Cradle Mountain, luggage storage and transfers available for $40 per item (maximum 15kg per item) and will be made available at Lake St Clair on your nominated date and must be collected from our driver at 1:45pm on this date. Please note whilst every care is taken, we accept no responsibility and travel insurance is always recommended.
8. Hire Gear Items
• All hired items from Overland Track Transport require a deposit to be paid. This payment is separate to the hire charges and is to be made as a separate payment. A payment request will be emailed to you for the deposit total for the hired items and this payment must be made with a credit card.
• All hired items from Overland Track Transport must be returned on the nominated date at Lake St Clair between 1:45pm and 2:00pm to our Overland Track Transport bus waiting in the car park at Lake St Clair. These cannot be left at the Lake St Clair Visitor Centre or Cafe. If for any reason the responsible person who has hired the items is not able to return the Hire Gear Items on the nominated date, a replacement price charge will be processed on the supplied credit card.
• Any damages (beyond reasonable wear and tear) will be photographed and emailed to the responsible person in conjunction with a full replacement price charged to the supplied credit card.
• If any Hire Gear Items are not returned to Overland Track Transport by the agreed date, a full replacement fee will be charged to the supplied credit card.
9. Personal Locator Beacon Hire
All PLB’s hired from Overland Track Transport must be returned on the nominated date at Lake St Clair between 1:45pm and 2:00pm to our Overland Track Transport bus waiting in the car park at Lake St Clair. These cannot be left at the Lake St Clair Visitor Centre or Cafe.
• If for any reason the responsible person who has hired the items is not able to return the PLB on the nominated date, a replacement price charge will be processed on the supplied credit card.
• Any damages (beyond reasonable wear and tear) will be photographed and emailed to the responsible person in conjunction with a full replacement price charged to the supplied credit card.
• If the PLB is activated then Overland Track Transport will be notified by the Emergency Services to confirm that the activation is genuine. Overland Track Transport will presume all activations are genuine and will be treated as a life-threatening emergency. Activations incur a battery replacement cost of $150.00 charged to the supplied credit card.
• Overland Track Transport will notify the emergency contact persons listed on this document and alert them that the PLB carried by yourself has been activated and they will be given the contact details of the State Emergency Services for all further communication.
• If the PLB is activated for any reason other than a life-threatening emergency a full replacement fee will be charged.
• If the PLB is not returned to Overland Track Transport by the agreed date, a full replacement fee will be charged to the supplied credit card.
10. Environmental responsibility
All passengers must ensure that there is no littering from the vehicle at any time.
11. Code of Conduct
No passenger will behave in a way that may be a breach of the Passenger Transport Services Regulations 2013 or that may compromise the safety of the driver, other passengers or the safe operation of the vehicle. There is to be no alcohol consumed on the bus at any time.
12. Security of Personal Information
Overland Track Transport use a number of procedural, physical and technical safeguards, including access controls, secure methods or communication and back-up recovery systems to protect information from misuse and loss, unauthorized access, modification and disclosure.
Is this your first multi-day adventure? Not quite sure if you have everything you need? Want to make sure your pack is fitted properly?
Then the OT Prep sessions we hold are perfect for you. Come in and meet one of our Overland Track Transport experts to cover everything you need to feel 100% confident on your Overland Track adventure.
Starting at 4:00pm, Monday to Friday in store at Aspire Adventure Equipment (pre-bookings essential)
Topics Covered
– How to pack your pack properly – How to waterproof your gear inside your pack – How to fit your pack properly – Collection of Hire Gear and Fuel – Gear demos on any items you are taking with you – Itinerary for the time you are on the track – Blister prevention – Tips and Tricks – Items available to purchase from Aspire Adventure Equipment at end of session with 10% off.
