FAQ’s

Here you will find answers to questions you may have about our service. If you do not find your answer here, please email us at [email protected] or call us on 0474 172 012

In an Alpine environment like the Cradle Mountain/Lake St Clair National Park, we can expect all kinds of weather at any time of year.  It is not uncommon to have snow falling on Christmas Day or above 30°.  Check out the BOM weather forecast for a view on what is happening this week.

To be able to check the webcam each day to see what is happening at Cradle Mountain, check out the Webcam – Mountain View based at Dove Lake.

As we have multiple pick ups each morning, our pick ups begin at 6:30am and are available from all central Launceston hotels/motels and backpackers.  If you are staying at an Airbnb, please contact us to see where your nearest pick up location is.  Due to time restraints, we are unable to pick up from outside of the Launceston CBD area. For a list of pick-up points, please see the drop down box selections on our Launceston to Cradle Mountain ticket page.

Unfortunately as with all cities, we are unable to drop-off to all accommodation spots throughout the city.  Our drop-off locations are limited to the CBD of Hobart and we have a list of drop-off locations on our Lake St Clair to Hobart ticket page.  If you require to go to the Hobart airport, we drop you to the Skybus terminal in Hobart for you to make the connection to the airport.

As we are the only licenced Regular Passenger Service operators from Lake St Clair, we are able to offer the flexibility that no one else can.  If you finish a day earlier than your booking, simply see our drivers in the Lake St Clair car park at 2:00pm to see if there is availability for you to transfer your ticket.  As long as we have availability, we offer this at no additional charge.

 

* Please note that if you have luggage stored with us and you do finish your adventure a day earlier than your booking, we will not have your luggage on board for you (unless you are able to advise us with 24 hours’ notice) If you are travelling to Launceston, your luggage will be delivered to your accommodation at the end of the day (once our driver has dropped everyone else off) If you are travelling to Hobart, your luggage will be delivered the following day (as per your booking) and you will need to meet our driver at your drop off location from the previous day to collect your luggage.

Unfortunately there are no refunds if you find alternative transport.  Please see our cancellation policy in our terms and conditions.

We understand that due to weather, sometimes you end up being a day or two longer on the Overland Track than you expected.  No problem.  As long as there is availability, we’ll get you on the next bus without additional cost. Please contact us as soon as you are able to once you know you are going to miss your booking.

Yes, luggage storage (1 item per person) and delivery is free for passengers travelling to and from the Overland Track with us. This includes Lake St Clair to Launceston and Lake St Clair to Hobart at the end of your adventure. Excess and additional bags are charged at $20 per item.

We do offer luggage storage and delivery to Lake St Clair for passengers only travelling one-way (from Launceston to Cradle Mountain) with us, your driver will simply tag up your luggage that you wish to leave with us with your nominated date of delivery to Lake St Clair and then your luggage will be available to collect from our driver at Lake St Clair between 2:00pm and 2:30pm on your nominated date. The cost for one-way passengers is $40 per item (maximum of 15kg per item) and payment can be made to your driver from Launceston to Cradle Mountain on the morning of your transport. Luggage cannot be left unsecured (Visitor Centre or Cafe) at Lake St Clair and must be collected, from the drivers, between these times.

Unfortunately luggage storage and hire gear is only available for passengers travelling from Launceston to Cradle Mountain with us.  As we do not have a manned shop front, we are unable to supply hire gear or receive luggage for passengers not travelling to the Overland Track with us.

Unfortunately we do not offer concessions.

Yes, if you have a group of 7 to 13 people and one payment is made and there is one pick-up/drop-off location for all passengers in the group we will cap the price. When booking on our regular services tickets pages, the discount will automatically apply once 7 or more tickets have been selected.

For our regular services the group discount for 7 to 13 passengers is:

Launceston to Cradle Mountain (7:00am departure) is $500.00

Lake St Clair to Launceston (2:30pm departure) is $500.00

Lake St Clair to Hobart (2:30pm departure) is $550.00

There are a few products that will make your Overland Track Experience an unforgettable experience.  They don’t weigh much but will make a big impact on your walk.

Ear Plugs – Snoring hikers are plenty.  Give yourself a good nights sleep.

Lip Balm – Cracked, dry lips.  no thanks.
Overland Track Map – With all the information you can ask for, the Overland Track Map will let you know where you are at all times on the track.  The names of Mountains, Rivers, Lakes and Landmarks.
Pocket Day Packs– weighing only 68 grams, the 20lt Pocket Day Pack will hold your rain jacket, lunch, camera and water bottle as you take a side trip.  Leave your main pack at the turn off and enjoy some free time from your big pack.
Wilderness Wipes – we need say no more.
Hand Sanitizer – Use it.  and then use it again.
WonderWool – prevent blisters on your feet and add padding to hip belts and shoulder straps.

Yes, there is no toilet paper provided on the Overland Track.  We recommend 1 roll per person (inside a zip lock bag) as well as hand cleaning gel.

Yes, all prices are in Australian dollars.

Please see our Terms and Conditions for our cancellation policy.

All items that you pre-book on our website in our shop or hire gear pages will be available for you to collect from our driver on the day you travel from Launceston to Cradle Mountain.

Overland Track Transport highly recommends wearing lace-up, waterproof hiking boots (or a mid-boot as a minimum) for safety and comfort.

Gaiters are not used in many other parts of Australia but here in Tassie they are part of the uniform.  Gaiters help protect your legs, keep your boots dry and assist with snake protection. You’ll be very glad you used them.

No. there is no power on the track. Please be sure to carry spare batteries or a solar charging unit.

There is very little reception throughout the track once you leave Cradle Mountain. We highly recommend turning the phone off (flight mode if you are using it for a camera) and enjoy “disconnecting” whilst on the Overland Track.  Also other walkers don’t want to be quietly sitting watching a Mother and Baby Wombat feeding in the grass and then hear your phone ringing with your Achy Breaky Heart ringtone.

Spring has the wildflowers, Summer has the warm days with swimming in the lakes and Autumn has the amazing colours throughout the park as the deciduous trees prepare for the Winter.  Basically, any time of year is the right time to walk the Overland Track.

Well, we all know a man, who knows a man, who once saw something, that might have been a Tiger.  Keep your eyes wide and your cameras charged.