All orders must be paid for at time of booking. We accept Visa, Mastercard and Electronic Funds Transfers. All pricing is in Australian dollars.
2. Cancellation by Walker Before departure
Transport:
More than 72 hours from departure date – a $10.00 cancellation fee applies on all individual tickets.
Less than 72 hours before the booked departure date – 50% cancellation fee applies on all individual tickets.
Hire and Purchased items:
Full refunds are available for all purchased and hired products from us if you cancel your booking. no refunds are available after the departure.
4. Altering your departure date:
If you need to alter your departure date, you may do this by contacting Overland Track transport during business hours via email at admin@overlandtracktransport.com.au or by phone on 0474 172 012. A departure date may only be transferred to another date within 24 months from the booked date, subject to availability. Tickets can be transferred to an new date, not to a another person.
In the event of early or late finishes on the track, your Lake St Clair to Launceston/Hobart ticket may be transferred free of charge to the date you finish (subject to availability) if alternative transport is arranged a 50% cancellation fee applies on all unused tickets. Please contact Overland Track Transport to confirm changes in your booking.
5. Evacuations/Turn Backs
A 50% cancellation fee applies to unused tickets if you need to abandon your walk due to ill-health, weather conditions, injury or personal circumstances. In these instances, stored luggage will be returned to a Launceston or Hobart CBD location or Cradle Mountain/Lake St Clair Visitor Centre at our earliest convenience. If you also have Lake St Clair to Launceston or Hobart tickets booked with us, we are able to transfer these tickets to our 3:00pm Cradle Mountain to Launceston service free of charge (subject to availability),
6. Closure of road access to the Overland Track
If road access to Cradle Mountain or Lake St Clair is closed due to weather conditions or events/accidents, alternative routes may apply effecting travel times. If there is no access to the National Park on any alternative route, your pre-purchased tickets will be transferable to future dates in the current and following seasons. Overland Track Transport is unable to provide refunds for any travel date that access to the Overland Track is closed and personal travel insurance is always recommended.
7. Closure of the Overland Track
If the Overland Track is closed by National Parks due to any reason, your pre-purchased tickets will be transferable to future dates in the current and following seasons. Overland Track Transport is unable to provide refunds for any travel date that access to the Overland Track is closed and personal travel insurance is always recommended.
8. Luggage Storage/Transfer
1 item of Luggage per person is free of charge for passengers travelling to and from the Overland Track with us. Additional items charged at $20 per item (maximum 15kg per item), while you are walking the Overland Track and will be made available at Lake St Clair on your nominated date. Passengers travelling only one-way from Launceston to Cradle Mountain, luggage storage and transfers available for $40 per item (maximum 15kg per item) and will be made available at Lake St Clair on your nominated date. Please note whilst every care is taken, we accept no responsibility and travel insurance is always recommended.
9. Hire Gear Items
• All hired items from Overland Track Transport require a deposit to be paid. This payment is separate to the hire charges and is to be made as a separate payment. A payment request will be emailed to you for the deposit total for the hired items and this payment must be made with a credit card.
• All hired items from Overland Track Transport must be returned on the nominated date at Lake St Clair between 1:45pm and 2:00pm to our Overland Track Transport bus waiting in the car park at Lake St Clair. These cannot be left at the Lake St Clair Visitor Centre or Cafe. If for any reason the responsible person who has hired the items is not able to return the Hire Gear Items on the nominated date, a replacement price charge will be processed on the supplied credit card.
• Any damages (beyond reasonable wear and tear) will be photographed and emailed to the responsible person in conjunction with a full replacement price charged to the supplied credit card.
• If any Hire Gear Items are not returned to Overland Track Transport by the agreed date, a full replacement fee will be charged to the supplied credit card.
9. Personal Locator Beacon Hire
All PLB’s hired from Overland Track Transport must be returned on the nominated date at Lake St Clair between 1:45pm and 2:00pm to our Overland Track Transport bus waiting in the car park at Lake St Clair. These cannot be left at the Lake St Clair Visitor Centre or Cafe.
• If for any reason the responsible person who has hired the items is not able to return the PLB on the nominated date, a replacement price charge will be processed on the supplied credit card.
• Any damages (beyond reasonable wear and tear) will be photographed and emailed to the responsible person in conjunction with a full replacement price charged to the supplied credit card.
• If the PLB is activated then Overland Track Transport will be notified by the Emergency Services to confirm that the activation is genuine. Overland Track Transport will presume all activations are genuine and will be treated as a life-threatening emergency.
• Overland Track Transport will notify the emergency contact persons listed on this document and alert them that the PLB carried by yourself has been activated and they will be given the contact details of the State Emergency Services for all further communication.
• If the PLB is activated for any reason other than a life-threatening emergency a full replacement fee will be charged.
• If the PLB is not returned to Overland Track Transport by the agreed date, a full replacement fee will be charged to the supplied credit card.
10. Environmental responsibility
All passengers must ensure that there is no littering from the vehicle at any time.
11. Code of Conduct
No passenger will behave in a way that may be a breach of the Passenger Transport Services Regulations 2013 or that may compromise the safety of the driver, other passengers or the safe operation of the vehicle. There is to be no alcohol consumed on the bus at any time.
12. Security of Personal Information
Overland Track Transport use a number of procedural, physical and technical safeguards, including access controls, secure methods or communication and back-up recovery systems to protect information from misuse and loss, unauthorized access, modification and disclosure.
Explore Lake St Clair and Pine Valley
Launceston to Lake St Clair $90.00 per person
(minimum 2 people, 10% surcharge on Sundays and Public Holidays))
– Launceston airport pick-ups. Our pick-ups from the Launceston airport are at 10:00am. We recommend only flights arriving prior to 9:00am are suitable for this connection. If you are staying in Launceston CBD, please make your way to the Launceston airport before 9:45am ready to meet our bus.
This transport is for walkers NOT doing the Overland Track but wanting to spend multiple days at Lake St Clair including Pine Valley. Transport from Lake St Clair back to Launceston (7 days a week) or to Hobart (7 days a week) at 2:00pm can also be booked on our bus tickets page.
Due to this service being connected to other services we offer, we are not able to wait for delayed flights if arriving later than 9:15am. Tickets can be transferred to the following available departure.
– Luggage Storage.Our service includes luggage storage and delivery to Lake St Clair on the day we pick you up for passengers with return bookings, this includes from Lake St Clair to Launceston or Lake St Clair to Hobart with us. Luggage storage and transfer is $10.00 per bag (maximum 20kg) Luggage storage and delivery to Lake St Clair for one-way passengers is also available ($40 per item, maximum 20kg).
Do you have a group booking of 6-13 passengers? Simply select the number of passengers in your booking and your group discount will be applied for parties of 6-13. Discounts apply for groups of 6-13 with one booking, one payment and one pick-up/drop-off location.
Are you planning on catching the ferry across Lake St Clair as part of your adventure? we recommend booking early to avoid disappointment. Please book directly at Lake St Clair Ferry or on (03) 6289 1137.
This service operates from the 1st November to the 30th April excluding Christmas Day.
We look forward to having you on board – Sean and Andrew, owners of Overland Track Transport
